Frequently asked questions

IT consultation and requirement surveys, cloud computing (Azure, AWS, Oracle, Google), web hosting and professional email, AI & automation, centralized IT management (antivirus, RMM, patching, deployment, backup), and genuine eM Client business licences.

Microsoft Azure, AWS, Oracle Cloud and Google Cloud. We cover design recommendations, cloud security, disaster recovery and Active Directory synchronization between the cloud and your on-premise servers.

An AI readiness assessment, workflow automation (Power Automate, n8n), AI chatbots and assistants, Microsoft Copilot and Azure OpenAI integration, document and data processing, and reporting dashboards. Plans start from $1,250 excl. VAT.

One place to manage and protect every device in your organization: antivirus, remote monitoring and management (RMM), patching, software deployment and backup. It is priced per user, so we quote it after a short survey.

Yes. Our hosting package covers domain registration, control panel management, shared or premium hosting, SSL certificates, professional email, and website design and development.

Yes. Our New Business package does all three: we register your domain in your company’s name, build your website and set up professional email on it. Launch is $790 (one-page website, up to 3 mailboxes), Grow $1,490 (up to 6 pages, up to 10 mailboxes) and Established $2,490 (bilingual, up to 12 pages, up to 25 mailboxes), one-time and excl. VAT. The domain registration and mailbox subscriptions are paid directly to the provider, on your own account.

Yes, as part of our Cloud Computing service. We set up Microsoft 365 (Exchange Online email, Teams, SharePoint and OneDrive), migrate your mail and files, and configure your users and security. We arrange the Microsoft 365 licences for you, but the subscriptions are billed by Microsoft (or invoiced separately) at Microsoft’s own prices, which can change. The setup work is quoted after a short survey.

Hosting is for your website and email: domain registration, control panel, shared or premium hosting, SSL certificates and professional mailboxes. Cloud computing is for your company’s IT on Microsoft Azure, AWS, Oracle or Google Cloud: servers, Microsoft 365, cloud security, disaster recovery and Active Directory synchronization. Hosting starts from $500 and cloud from $1,000, excl. VAT.

The consultation (from $500 excl. VAT) starts with a preliminary consultation about your need, followed by a requirement survey and analysis, so nothing is missed. You then get a clear plan and an agreed Proposal before any further work begins. We respond within 48 hours.

Starting prices by team size, in USD excl. VAT:

• 1–10 users: consultation $500, hosting $500, cloud $1,000, AI & automation $1,250
• 11–25 users: consultation $600, hosting $600, cloud $1,200, AI & automation $1,500
• 26–50 users: consultation $700, hosting $700, cloud $1,400, AI & automation $1,750
• 51–100 users: consultation $900, hosting $900, cloud $1,800, AI & automation $2,250
• More than 100 users: custom quote

Centralization is quoted per user. The final price depends on your requirements and is confirmed after the requirement survey.

Prices are in USD and exclude VAT. If you visit from the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain or Oman, prices are also shown in your local currency for reference, and you can change it with the currency button at the top of the page. You are always charged in USD. We are VAT-registered in the UAE, so 5% VAT is added at checkout for UAE billing addresses.

You can pay securely with PayPal or a debit or credit card at checkout. Payments are processed by PayPal, so we never see your card details. Depending on your country and card, PayPal may ask you to create a free PayPal account to finish a card payment (this is common with UAE cards). If you’d rather not, contact us before you order.

Yes. Join our newsletter and, once you confirm your email, we send you a personal code worth 5–10% off your first order. It works once, with your own email at checkout, and is valid for 30 days.

There are no delivery charges, because all our services are delivered electronically. You receive an order confirmation by email, and invoices for the services you choose.

We reply within 48 hours (Monday to Friday, 9:00 a.m. to 6:00 p.m., GMT+4). Next we run a survey and requirement analysis, then agree the project scope, timeline and price with you. Your first payment covers the consultation; any other fees are agreed as the work progresses.

It depends on the scope. The requirement survey gives you a clear timeline before work starts. If you need us to start sooner, choose Priority delivery for an extra 20%.

Yes. Choose one-off delivery with handover, or managed support from 10% of the setup price per month. Existing clients can sign in to the Client Portal for their documents.

Most of our work is done remotely, which keeps it fast and affordable. On-site visits are available on request across the GCC (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman); the visit and any travel are quoted separately.

Yes. We can train your team on the systems we set up, such as Microsoft 365, eM Client, new cloud tools or automations. Training is quoted as part of your Proposal, and every delivery includes a handover.

Yes. As an authorized partner we sell three licence types: Subscription for Business ($59.95), Business ($89.95) and Business with Lifetime upgrades ($199.95), all per user / licence. Volume prices apply automatically in the cart for the number of licences of a type: from 11 licences about 3% off (Subscription $57.95), from 26 about 6% ($55.95), from 51 about 10% ($53.95) and from 101 about 15% ($50.95). For more than 300 licences we send a quote. Our team can also deploy them, migrate your mail and set up your business email and domain.

A subscription renews yearly and always runs the latest version. A one-time licence covers the current major version for good; choose lifetime upgrades to get every future major version too.

Yes, with the Subscription for Business. One-time licences do not include it, but it can be added separately.

Yes. We install and set up eM Client across your team, configure the accounts, and move your mail, calendars and contacts from your current email client.

Yes. We set up professional email on your domain with:

• Hostinger Business Email: 5, 20 or 50 GB per mailbox, $15 setup per mailbox
• Google Workspace: 30 GB, 2 TB or 5 TB pooled storage per user, $25 setup per mailbox
• Microsoft Exchange Online: Plan 1 (50 GB), Plan 1 with archiving, or Plan 2 (100 GB), $25 setup per mailbox
• Domain & DNS setup: $40 once, for your existing domain or a new one

These are one-time setup fees only. You pay the mailbox subscriptions and the domain registration directly to the provider (Hostinger, Google or Microsoft), on your own account and at their current prices, which they can change at any time. A new domain depends on availability; if it is taken, we suggest alternatives.

No. The iOS and Android apps are free. Business licences are only needed for each user of eM Client on Windows or macOS.

Monthly plans for your website, whatever platform it runs on (WordPress, Joomla, Node.js, Astro and more): platform, plugin and dependency updates, a weekly backup check, uptime monitoring, spam protection and content changes by our team. Essential gives you 2 hours of work a month ($149), Growth 5 hours ($299) and Priority 10 hours ($549), plus VAT. Growth and Priority add form, CRM and user-access work; Priority also has 1–2 day delivery and a monthly report.

No. Each plan’s hours are for that calendar month and don’t carry over or get refunded. If you often need more, a bigger plan costs less per hour.

We tell you first. You can wait for next month’s hours, or approve the extra time at $95 per hour, paid in advance.

Work that changes the structure, design or architecture of your website is not part of any plan. We send a fixed-price or hourly quote and a schedule first:

• Redesigns, new section templates and site-wide style changes
• New landing, service or promotional pages
• Payment gateways, membership systems, custom portals and complex integrations
• Third-party licences, premium plugins, hosting and domains

Downtime or serious breakage caused by changes made by you or someone working for you. Emergency repairs cost $150 per hour ($120 on Priority), in 1-hour steps, and we confirm the rate and an estimate with you first. Problems caused by our own work are fixed free.

The first month is paid at checkout. For each following month we email an invoice with a PayPal payment link about 7 days before the month starts; it is due on the first day of the month. Prices are in USD and exclude VAT.

Yes, in My Account → Maintenance plan. Upgrades take effect at once (you pay the difference for the current month); downgrades start on the 1st of next month with nothing to pay. Cancelling needs 30 days’ notice, and the plan continues until then.

Yes, so you can manage your plan later. If you already have one, log in at checkout; if not, we create it from your billing email and send you a link to set your password.

No. The plans maintain your existing website wherever it is hosted. If you need hosting, see our Hosting package.